{"id":81,"date":"2019-09-11T09:52:27","date_gmt":"2019-09-11T07:52:27","guid":{"rendered":"https:\/\/www.elorn-busetcars.fr\/?page_id=81"},"modified":"2023-02-13T15:39:55","modified_gmt":"2023-02-13T14:39:55","slug":"nos-engagements","status":"publish","type":"page","link":"https:\/\/elorn-busetcars.fr\/elorn-bus-cars\/nos-engagements\/","title":{"rendered":"Nos engagements"},"content":{"rendered":"\n<p><strong>L\u2019entreprise Elorn bus &amp; cars est engag\u00e9e au quotidien dans une d\u00e9marche qualit\u00e9. Elle est certifi\u00e9e R\u00e9unir qui garantit aux voyageurs le respect de 17 engagements de services sp\u00e9cifiques au secteur du transport.<\/strong><\/p>\n\n\n\n<div class=\"wp-block-columns has-2-columns is-layout-flex wp-container-core-columns-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul><li>Information et communication<\/li><li>R\u00e9alisation de la prestation<\/li><li>Attitude et accueil<\/li><\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul><li>Confort des passagers<\/li><li>Formation et comp\u00e9tences<\/li><li>S\u00e9curisation<\/li><\/ul>\n<\/div>\n<\/div>\n\n\n\n<ol><li><strong>Signal\u00e9tique fixe<\/strong> : L&rsquo;information des passagers est affich\u00e9e aux arr\u00eats.<\/li><li><strong>Signal\u00e9tique embarqu\u00e9e<\/strong> : L&rsquo;information est pr\u00e9sente pour chaque parcours \u00e0 l&rsquo;avant et \u00e0 l&rsquo;int\u00e9rieur du v\u00e9hicule.<\/li><li><strong>Documents d&rsquo;information<\/strong> : Les passagers sont inform\u00e9s sur les horaires et les tarifs des services.<\/li><li><strong>R\u00e9union d&rsquo;information annuelle<\/strong> : Une rencontre avec chaque Autorit\u00e9 Organisatrice est propos\u00e9e au minimum une fois par an.&nbsp;<\/li><li><strong>Fiabilit\u00e9 <\/strong>: Les horaires d\u00e9finis sont respect\u00e9s, sauf al\u00e9as justifi\u00e9s de la circulation ou en cas de force majeure.<\/li><li><strong>Respect de l&rsquo;itin\u00e9raire<\/strong> : Le v\u00e9hicule dessert l&rsquo;ensemble des points d&rsquo;arr\u00eats d\u00e9finis.&nbsp;<\/li><li><strong>Attitude <\/strong>: Le personnel est courtois, aimable et disponible.<\/li><li><strong>Accueil physique<\/strong> : Des espaces d&rsquo;accueil et d&rsquo;attente propres et confortables sont mis \u00e0 disposition des clients.<\/li><li><strong>Accueil t\u00e9l\u00e9phonique<\/strong> : Le personnel d&rsquo;accueil minimise les d\u00e9lais d&rsquo;attente lors de la r\u00e9ception de l&rsquo;appel.<\/li><li><strong>Tenue <\/strong>: Le personnel de conduite et d&rsquo;accueil porte une tenue propre et correcte.<\/li><li><strong>Objets trouv\u00e9s<\/strong> : Les objets trouv\u00e9s dans les v\u00e9hicules sont r\u00e9cup\u00e9rables.<\/li><li><strong>Ecoute des clients <\/strong>: toutes les r\u00e9clamations et les suggestions clients sont prises en compte.&nbsp;<\/li><li><strong>Propret\u00e9 des v\u00e9hicules<\/strong> : Les v\u00e9hicules sont maintenus en bon \u00e9tat de propret\u00e9.<\/li><li><strong>Confort des passagers<\/strong> : Le voyage s&rsquo;effectue dans des conditions de confort optimales.&nbsp;<\/li><li><strong>Formation <\/strong>: L&rsquo;ensemble du personnel est form\u00e9 dans son domaine de responsabilit\u00e9 afin de garantir aux clients professionnalisme, qualit\u00e9 et s\u00e9curit\u00e9 de service.&nbsp;<\/li><li><strong>Entretien du mat\u00e9riel<\/strong> : La maintenance des v\u00e9hicules est r\u00e9alis\u00e9e de mani\u00e8re \u00e0 pr\u00e9venir des incidences techniques sur le service client.<\/li><li><strong>S\u00e9curit\u00e9 <\/strong>: Les conducteurs veillent au respect des r\u00e8gles de conduite.<\/li><\/ol>\n\n\n\n<p>La qualit\u00e9 de services est <strong>contr\u00f4l\u00e9e <\/strong>chaque ann\u00e9e par l\u2019organisme ind\u00e9pendant, l\u2019entreprise Elorn bus &amp; cars s\u2019engage aussi en faveur d\u2019une mobilit\u00e9 innovante au service du voyageur\u00a0et dans une d\u00e9marche environnementale avec l\u2019application de la <strong>charte Engagement CO2<\/strong> du Grenelle de l\u2019environnement.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>L\u2019entreprise Elorn bus &amp; cars est engag\u00e9e au quotidien dans une d\u00e9marche qualit\u00e9. Elle est certifi\u00e9e R\u00e9unir qui garantit aux [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":621,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Nos engagements qualit\u00e9 &amp; services - \u00c9lorn bus &amp; cars<\/title>\n<meta name=\"description\" content=\"Elorn bus &amp; cars r\u00e9unit 17 engagements de services et est R\u00e9unir pour assurer un transport de la meilleure qualit\u00e9 aux voyageurs.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/elorn-busetcars.fr\/elorn-bus-cars\/nos-engagements\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nos engagements qualit\u00e9 &amp; 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